TERMS & CONDITIONS
For the most up to date information on our offers, see our Terms and Conditions below.
Click here to view our Legal Terms
Click here to view our Privacy Policy
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Click here to view our Reservation T&Cs
Click here to view our Citroën Store T&Cs
Click here to view our Finance T&Cs.
T&Cs Contents
a. 'On the Road' Prices
b. Official Government Fuel Consumption Figures (Range)
c. Warranty
d. Finance
e. Business Contract Hire Rates Car & Vans
f. Business Finance Lease
g. Personal Contract Hire
h. Motability
i. Website voucher Terms & Conditions
j. My Ami Story Submission and Featured Content
a. Manufacturer's Recommended Basic Prices
b. Business Class Package
c. Free EV Charger with a new Citroën Electric van
a. Servicing & MOT
b. MOT
c. MOT Test Cover
d. Book Service Online
e. Owners Offers
a. Used Vehicles Displayed
b. Finance
c. Part Exchange arrangements
d. Citroën Select Approved Used
e. 30-day Exchange Programme
f. MOT Test Cover
g. Used Vehicle Warranty
h. 24 hour 7 days Citroën Assistance
i. Data Protection
1. CAR RETAIL OFFERS
a. ‘On the Road’ Prices
On the road prices include VAT, delivery to dealer including number plates, Government First Registration Fee and 12 months' graduated vehicle excise duty. Except as otherwise stated, participating dealer contribution or Citroën customer saving has been deducted where applicable. All offers are subject to stock availability, from participating dealers. Certain paint colour options are chargeable.
All information and prices correct at time of publication but are subject to change at any time without prior notice (which may occur as a result of matters including, but not limited to, any changes in legislation and/or any changes by the government). Please see our Prices and Specs brochures or contact your local Citroën dealer for the most up-to-date prices and specification details for all models.
b. Official Government Fuel Consumption Figures (Range)
Combined (litres per 100km/mpg) & CO2 emissions (g/km); highest: Citroën SpaceTourer 2.0L BlueHDi 180 Automatic EAT8 S&S: Combined 35.5mpg (8), CO2: 153g/km. Lowest: C5 Aircross SUV Hybrid Shine/Shine Plus with standard 18 or 19 inch wheels: Combined 157.2 – 222.3 mpg (1.8 – 1.3 l/100km), CO2 32g/km.
The fuel consumption you achieve, and CO2 produced, in real world conditions will depend upon a number of factors: including the accessories fitted (post registration), variations in weather, driving styles and vehicle load. There is a new test (WLTP*) used to measure fuel consumption and CO2 figures. The CO2 figures shown are NEDC equivalent, calculated using an EC correlation tool which converts WLTP figures to NEDC figures, however, these NEDCeq figures are based on the outgoing test cycle (NEDC**) and will be used to calculate tax for first registration.
Figures shown are for comparison purposes; you should only compare fuel consumption and CO2 figures with other vehicles tested using the same technical standard.
*WLTP - Worldwide harmonized Light vehicles Test Procedure. **NEDCeq - New European Driving Cycle
c. Warranty
Every new Citroën comes with a three-year, sixty-thousand mileage (one hundred thousand for commercial vehicles), fully transferable warranty. This guarantees:
We will repair or replace, free of charge, any faulty parts covered by the warranty
Warranty support covers unlimited mileage in the first two years and is limited to 60K miles (100K miles on commercial vehicles) in the third year
If you buy a Citroën less than three years old the warranty will transfer to you
Your vehicle is protected for corrosion (rust) by our anti-perforation warranty no matter how many miles you cover. Citroën guarantees your vehicle against perforation (corrosion from the inside towards the outside of the bodywork) from the date of delivery shown on the ""Certificate of warranty"" in the ""Warranty and Maintenance Record"" for a duration of:
12 years in the case of a passenger vehicle
5 years in the case of a commercial vehicle
The anti-perforation contractual warranty stipulates periodic inspections, at your cost, must be carried out without fail 4 years after the start date of the anti-perforation warranty for passenger vehicles or 2 years after this date for commercial vehicles, and thereafter every 2 years for all vehicles.
Electric vehicles have varying warranty periods for the battery and drive train dependent on date of registration. Please consult the vehicle maintenance book for full details of the warranty cover.
d. Finance offers
Citroën 0% APR Personal Contract Purchase
Personal Contract Purchase. Offer subject to availability, on Citroën ë-C4 Electric, ë-C4 X Electric, ë-Berlingo Electric and ë-SpaceTourer models at participating retailers only. Finance subject to status. T&Cs and exclusions apply. Applicants must be 18+. Guarantee may be required. 36 or 48 month term. Finance by Stellantis Financial Services, RH1 1QA. At the end of the agreement there are three options: i) Part exchange the vehicle where equity is available ii) Pay the optional final payment to own the vehicle, iii) Return the vehicle. Excess mileage and vehicle condition charges may apply if you return the vehicle. You will only own the vehicle if you pay the optional final payment. Offer applies to qualifying retail new vehicle orders from 01/10/2024 to 05/01/2025. Cannot be used in conjunction with any other retail offer. Citroën UK Limited reserves the right to change, amend or withdraw this offer at any point in time. Correct at time of publication.
Citroën Conditional Sale – Rated
Conditional Sale. Offer subject to availability, on selected models at participating retailers only. Finance subject to status. T&Cs and exclusions apply. Applicants must be 18+. Guarantee may be required. 36 - 48 month terms available. Finance by Stellantis Financial Services, RH1 1QA. Offer applies to qualifying retail new vehicles ordered and delivered between 01/10/2024 to 05/01/2025. Cannot be used in conjunction with any other retail offer. Citroën UK Limited reserves the right to change, amend or withdraw this offer at any point in time. Correct at time of publication.
Citroën Personal Contract Purchase – Rated
Personal Contract Purchase. Offer subject to availability, on selected models at participating retailers only. Finance subject to status. T&Cs and exclusions apply. Applicants must be 18+. Guarantee may be required. Finance by Stellantis Financial Services, RH1 1QA. At the end of the agreement there are three options: i) Part exchange the vehicle where equity is available ii) Pay the optional final payment to own the vehicle, iii) Return the vehicle. Excess mileage and vehicle condition charges may apply if you return the vehicle. You will only own the vehicle if you pay the optional final payment. Offer applies to qualifying Retail New Vehicles only. Cannot be used in conjunction with any other offer. 01/10/2024 to 05/01/2025.
e. Business Contract Hire
Business Contract Hire. Offers available on the Citroën range. Costs will vary depending on version. Models shown have options, which will increase the initial rental and monthly rental. All rentals excl. VAT and maintenance. The length of the term and miles p.a. vary depending on model. Excess mileage charges apply. Vehicles must be ordered between 01/10/2024 to 05/01/2025. Subject to status. Guarantees may be required. T&Cs apply. Leasys, PO Box 4590, Slough, SL1 0WU.
f. Business Finance Lease
Business Finance Lease. Offer subject to availability. Price excludes VAT. Finance subject to status. T&Cs and exclusions apply. Applicants must be 18+. Guarantee may be required. At the end of the fixed period, you may have the option of extending the period of hire. Excess mileage and vehicle condition charges may apply. You will not own the vehicle. Finance by Stellantis Financial Services, RH1 1QA
g. Citroën Personal Contract Hire
Personal Contract Hire. Offer subject to availability, on selected models at participating Retailers only. Finance subject to status. T&Cs and exclusions apply. Applicants must be 18+. Guarantee may be required. Excess mileage and vehicle condition charges may apply. You will not own the vehicle. Finance by Stellantis Financial Services, RH1 1QA. Offer applies to qualifying retail new vehicles only. Cannot be used in conjunction with any other offer. Citroën UK Limited reserves the right to change, amend or withdraw this offer at any point in time. Correct at time of publication. Available on orders from 01/10/2024 to 05/01/2025.
Citroën UK Limited is acting as a credit broker and not as a lender and may introduce you to other credit brokers (vehicle retailers). We will only introduce you to Stellantis Financial Services, RH1 1QA as a lender and we may receive a fixed commission for this introduction or no commission at all. The vehicle retailer, acting as credit broker, will typically receive from the lender a commission, fee or remuneration. This may be in the form of fixed fee, campaigns, percentages and/or targets agreed between Stellantis Financial Services and the credit broker. Alternative finance products may be available with different commission amounts and/or arrangements. For more details, or if you think this will affect your decision to enter into an agreement, speak to Stellantis Financial Services or the vehicle retailer (acting as a credit broker) for further information.
h. Motability
People in receipt of the following allowances are eligible to lease a car through the Motability Scheme:
Higher Rate Mobility Component (HRMC) of the Disability Living Allowance (DLA), the Enhanced Rate of the Mobility Component (ERMC) of Personal Independence Payment (PIP) and Armed Forces Independence Payment.War Pensioners’ Mobility Supplement (WPMS).
Customers are advised to check any specifically required vehicle features with their dealer at the point of application. All vehicles shown are for illustrative purposes only. The lease agreement with Motability Operations Ltd comes with a mileage allowance of 60,000 for three year leases and 100,000 for five year WAV agreements . If you go over this amount, you will be charged 5p for each extra mile.
Insurance is included, however, in the event of a claim you will be asked to pay an excess unless a third party is found to be at fault. Full insurance details are included in the Insurance Cover Booklet supplied with the Motability Scheme car.
Restrictions and higher excesses are applied to drivers aged under 25, speak to your dealer for more information. As mobility allowance rates differ on the Isle of Man, customers living there may be subject to an additional fee.
i. Website voucher Terms & Conditions
A completed voucher entitles the bearer to a specified saving and is in addition to any other consumer offers available at the current time (excluding Loyalty Offers). This offer is applicable for retail sales only and is not applicable for Fleet, Business or Motability purchases. 18+ only. Excludes employees of Stellantis Financial Services and associated family members, their agents & Dealer network, or anyone professionally connected with Citroën UK Ltd. Only one voucher can be used per purchase and it cannot be used in conjunction with any other voucher. This offer cannot be used for multiple purchases or in conjunction with a Stellantis Financial Services employee discount. No cash alternative is available. To redeem this offer simply present this voucher (either printed version or displayed on a mobile device) to your authorised Citroën Dealer when placing the order for your New Citroën. It may not be used in part payment against an order placed prior to the issue date of the voucher. The new vehicle must be registered in the same name as that displayed on the voucher. Offer available on an order placed on a New Citroën within date specified on voucher. Available at participating Citroën Dealers. Citroën UK Ltd reserves the right to withdraw or amend this offer at any time.
Please click here to view our Privacy Policy.
My Ami Story Submission and Featured Content
By submitting your Ami Story to Citroën UK, you agree to the following terms and conditions. Please read them carefully before submitting your story.
1. Eligibility
1.1 Submissions are open to current Citroën Ami owners residing in the UK.
1.2 Participants must be at least 18 years old.
2. Content Requirements
2.1 The story must be an original work and not infringe on any third-party rights.
2.2 Photos and videos should be of good quality and clearly depict the Citroën Ami and the submitter.
2.3 Offensive, inappropriate, or irrelevant content will not be considered.
3. Submission Process
3.1 Send your story, photos, and/or videos to amiuk@citroen.com with the subject line "My Ami Story". Include your full name and contact information.
4. Use of Content
4.1 By submitting your story, you grant Citroën UK to use, reproduce, modify, adapt, publish, and display your content across Citroën UK's website, social media channels, and other marketing materials.
4.2 You agree that Citroën UK may use your name, likeness, and other information in connection with your story unless specifically stated.
5. Privacy
5.1 Personal information collected from submitters will be used solely for the purpose of this campaign and in accordance with Citroën UK's privacy policy.
5.2 Your contact information will not be shared with third parties without your consent.
6. Rights and Disclaimers
6.1 Citroën UK reserves the right to edit, adapt, and modify submissions as necessary for publication.
6.2 Submission does not guarantee that your story will be published.
6.3 Citroën UK is not responsible for any lost, late, or misdirected submissions.
6.4 Ultimate Ears Boom 3 Ami Bluetooth speaker and silicone ring will only be sent to those who’s stories have been featured. Submission alone does not grant the user these items.
7. Acknowledgment
7.1 By submitting your story, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions.
2. BUSINESS & VAN OFFERS
a. Manufacturer's Recommended Basic Prices
MRRP 'Manufacturer’s Recommended Basic Prices' are exclusive of V.A.T., Delivery to Retailer and Number Plates, Government First Registration Fee and Vehicle Excise Duty. Contact your local business centre for more information.
b. Business Class Package
Offer applies to outright purchase of qualifying new Citroën vehicles ordered and delivered between 01/10/2024 to 05/01/2025 for business users only. Not applicable to National Fleet customers as defined by Citroën UK. 4 years’ servicing covers vans up to 70,000/75,000 miles dependent on model, whichever comes first. Servicing must be carried out at a Citroën authorised outlet, in line with manufacturer’s minimum maintenance requirements & service intervals. Citroën Assistance includes Roadside, At Home Assistance, Recovery, Onward Travel & European Cover. Offers, prices & specification correct at time of going to press from participating dealers. Terms & conditions apply. Please ask us for details. Subject to stock availability.
c. Free EV Charger with a new Citroën Electric Van MY24
Citroën Free EV Charger Offer. Subject to availability. Applies to qualifying new Citroën 24 model year electric vans ordered between 01/10/2024 to 31/12/2025. Offer may be amended, changed or withdrawn at any time. Offer correct at time of publication. Offer covers residential installations for Business customers at their home address only; sole traders, Small Medium Enterprises. Offer does not apply to commercial installations. Cannot be used in conjunction with any other offer. Mainland UK: Citroën will support the supply of a complimentary EV Charger with standard residential installation, up to the value of £999 (inc. VAT) through Free2move Charge and installed by Octopus Energy. Alternative offer applies for Northern Ireland, Channel Islands and Isle of Man, Contact your local retailer for more details.
d. Full Terms and Conditions - Citroën Relay additional £1,000 Black Friday Offer
1. Introduction and Entry Requirements
1. The Promoter is Citroën UK Limited (in respect of Citroën Relay LCVs), Pinley House, 2 Sunbeam Way, Coventry, CV3 1ND. The Promoter is a member of the Stellantis N.V. group of companies.
2. These rules apply to the Black Friday promotional offer, giving customers an additional £1,000 (excl VAT) discount for orders of current model Citroën Relay light commercial vehicles (Relay van in respect of Citroën UK Limited) placed with a Citroën retailer during the duration of the promotion
1. Promotion will take place through participating Citroën LCV Retailers
2. Promotion is planned to take place during Monday 18th November 2024 to Saturday 30th November 2024 inclusive
3. By agreement and attendance at a participating Citroën LCV Retailer during the promotion, the named participants to be bound by these terms and conditions. The Promoter may terminate any qualification to the additional discount if the named participant fails to comply with any of these terms and conditions or are unlikely to do so.
4. To qualify, named participants must:
1. Attend a participating Retailer in person during the Black Friday promotion period.
2. Order a new current model CITROËN RELAY commercial vehicle between 18th November 2024 & 30th November 2024 inclusive, registered by 31st March 2025.
3. Provide personal details, including name, email address, post code and contact number.
4. Agree to the terms and conditions set out and meeting the eligibility criteria as set out in section 2 of the terms and conditions (see Section 2 - Eligibility and restrictions).
5. Personal data and Marketing
1. Entrants who opt-in to marketing communications from Citroën UK Limited may receive future communications related to Citroën and Stellantis products, promotions, and offers.
6. Entrants are providing their information to Citroën UK Limited a member of the Stellantis N.V. group of companies and not to any other party, unless otherwise stated. The administration of the additional £1,000 discount is a requested service as specified in our Citroen Privacy Policy.
In order to administer the additional discount, the Promoter, and an associated agency on behalf of Citroën UK Limited will require certain essential information including name, address and contact details.
1.6 For more information about how we collect and use your personal data (and your rights over your data) please refer to our Citroen Privacy Policy.
2. Eligibility and restrictions
1. To be eligible for the additional £1,000 (excl VAT) discount:
2. Named participants must be a real person, over the age of 18 years old, permanently reside in the UK; and
2. Attend a participating Retailer in person during the Black Friday promotion period
3. Order a new current model CITROËN RELAY commercial vehicle between 18th November 2024 & 30th November 2024 inclusive.
4. At the point of order, the CITROËN RELAY LCV must be confirmed as deliverable and registerable by 31st March 2025. All qualifying vehicles must be registered by 31st March 2025, where these are in a registerable position. Qualifying vehicle must be registered in the United Kingdom.
5. Entrants must not be an employee of Vauxhall Motors Limited, Citroën UK Limited, Fiat Chrysler Automobiles UK Ltd, Peugeot Motor Company PLC, or Stellantis N.V. group of companies, their immediate families, Stellantis N.V. group authorised retailers or agencies.
2.2 The named participants are responsible for providing accurate personal details; the Promoter will not be responsible for incorrect or inaccurate details provided.
2.3 No fee is required to qualify for the additional discount.
3. Start and closing dates
3.1 The Black Friday promotion is due to take place at participating Citroën UK LCV Retailers, from Monday 18th November to Saturday 30th November 2024 inclusive but may be rearranged or cancelled at any time.
3.2 All named participants must attend a participating Retailer in person and order a new CITROËN RELAY commercial vehicle during the Black Friday promotion period, as alternative provisions cannot be made.
3.3 No responsibility can be accepted for named participants being unable to attend during the Black Friday promotion dates for whatever reason.
3.4 We reserve the right to cancel or amend these terms and conditions without notice but will seek to notify changes to named participants as early as possible.
3.5 Attendance at a participating Retailer in person during the Black Friday promotion period in person will be deemed as acceptance of all terms and conditions.
4. The additional £1,000 (excl VAT) Discount
4.1 Named participants in attendance at participating Retailer during the Black Friday promotion period will be offered, subject to meeting the eligibility criteria in these terms and conditions:
1. An additional £1,000 (excl. VAT) discount off the OTR (On The Road) price of a new current model CITROËN RELAY light commercial vehicle; and
2. Offer applies to qualifying new CITROËN RELAY commercial vehicles ordered between 18th November 2024 & 30th November 2024 inclusive; and
3. Offer applies to Outright Purchase, Business Contract Purchase, and Conditional Sale purchases only; and
4. Offer does not apply to Business Contract Hire or Business Finance Lease purchases; and
5 .Offer is available to business users only that operate up to 50 vehicles in their business fleet, this will include (but not limited to) sole traders & Small Medium Enterprises ); and
6. Should a new CITROËN RELAY light commercial vehicle order not be placed on the day the customer attends the participating Retailer, then the named participant can receive the discount on an alternative date, but no later than 30th November 2024 and will be subject to availability; and
7. The voucher is not redeemable against any other purchases other than current model CITROËN RELAY light commercial; and
8. No alternative venues can be offered nor extensions to the validity date of the discount.
4.2 Named participants in attendance during the Black Friday promotion period, at the participating Retailer will:
1. Be offered an additional £1,000 (excl. VAT) discount off the OTR (On The Road) price when placing an order for a new current model CITROËN RELAY light commercial vehicle; and
2. The additional discount can be applied to orders placed at any time during the event period, but not prior to 18th November 2024 or after 30th November 2024; and
3. Vehicles ordered between 18th November 2024 & 30th November 2024 must be subsequently registered by 31st March 2025 in order to receive the additional discount; and
4. No alternative venues can be offered nor any extensions to the validity date of the discount.
4.3 Named participants will have the terms and conditions outlined to them to ensure they fully understand the eligibility criteria, as well as any potential costs associated with the purchase of a new CITROËN RELAY light commercial vehicle.
4.3 The Promoter reserves the right to require valid proof of identification (as determined in its sole discretion) from the named participant prior to honouring the additional discount terms.
4.4 No cash alternative to the additional discount will be offered. The additional discount is not exchangeable (cannot be swapped for anything of equal or lesser value).
1. The additional discount is non-transferable to any other party or individual or location other than the participating Retailer; and
2. The additional discount has no monetary value, and monies will not be refunded should the new vehicle order be subsequently cancelled.
5. Publicity
1. We may undertake publicity activities relating to promotional events. The named participant therefore agrees to the use of their name and photograph in such publicity.
2. All other personal details collected as part of the event will be used in conjunction with our Privacy Policy.
6. General Conditions
6.1 These terms and conditions, and any instructions from the Promoter, constitute the entire agreement between the Named Participant, the Citroën Retailer and the Promoter relating to this Promotion and supersede any prior agreements between the Named Participant, the Citroën Retailer, and the Promoter. If any provision of these terms and conditions is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavour to give effect to the parties' intentions as reflected in the provision and the other provisions of the terms and conditions will remain in full force and effect.
6.2 The promoter's decision in respect of all matters relating to the offer shall be final and binding, and no correspondence will be entered into. Participants acknowledge and agree that the promoter's decisions, including but not limited to eligibility determinations, are conclusive and without appeal.
6.3 The promoter reserves the right to cancel or amend the offer, any event and these terms and conditions without notice at any time, but will seek to provide notice where possible.
6.4 Without prejudice to the foregoing, events organised by the Promoter may be cancelled due to (but not limited to) pandemic, epidemic or restrictions on public gatherings .
6.5 The Promoter accepts no responsibility for any costs not specifically included in the offer such as but not limited to: overnight accommodation, transport costs, spending money, taxes or personal expenditure.
6.6 Named Participants agree to release the Promoter and its affiliates, partners and employees from any and all liability, claims, demands and causes of action for personal injury and or damage, theft or loss suffered in connection with the event or additional discount offer, except where due to the negligence of the Promoter or its affiliates, partners and employees.
6.7 The competition and these terms and conditions will be governed by UK law and any disputes will be subject to the exclusive jurisdiction of the courts of the United Kingdom.
3. USED VEHICLES
Every effort has been made to ensure the accuracy of the information above. However, errors may occur. Check with your local Dealer about items which may affect your decision to purchase. All amounts shown are in pounds and pence.
Please disregard the mileage unless it is verified by an independent mileage search.
MPG figures are achieved under official EU test conditions, intended as a guide for comparative purposes only, and may not reflect actual on-the-road driving conditions.
Elect 3 Personal Contract Purchase
Elect 3 is a finance solution designed to allow you to change your Citroën every two or three years with monthly payments structured to meet your budget. An initial deposit is paid of between 0% and 40% of the vehicle price, followed by fixed monthly payments over 2 – 4 years. Citroën UK will agree with you an estimated annual mileage band, between 6,000 and 30,000. This will determine the Guaranteed Future Value (GFV) of your vehicle so that at the end of the agreement you just choose one of the following options:
1. Make the optional final payment and become the proud owner of your car
2. Return the car to us with nothing more to pay*
3. Part exchange it for a new Citroën car, using any equity as a deposit in a new Elect 3 agreement.
*subject to any arrears, damage charges and/or excess mileage charges.
Personal Contract Purchase. Finance subject to status. Guarantees may be required. Over 18s only. Excess mileage charges will apply if you exceed the agreed annual mileage. Excess mileage charges vary depending on vehicle make and model, ask your local dealer or refer to your chosen vehicle’s finance example for more information. Damage charges may apply. Written quotations available on request from Stellantis Financial Services UK Ltd, RH1 1QA. To finance your purchase we will only introduce you to Stellantis Financial Services UK Ltd. Citroën UK Ltd is acting as a credit broker and is not a lender.
c. Part Exchange arrangements
You may use our website to obtain an indicative part exchange valuation of your existing vehicle. You could apply the equity funds towards your deposit for your new vehicle. Please note that there are limitations on the amount you can pay as a deposit towards your new vehicle, which can range from 0 – 40 % of a vehicle’s purchase price.
The part exchange valuation provided by the Citroën UK Website is indicative of the likely valuation, is not guaranteed, is not binding on Citroën UK or any Dealer and may be subject to change. The valuation will be finalised by your Citroën Dealer when your vehicle is inspected during your appointment with your Dealer.
This valuation will be subject to the Dealer being provided with the following:
- all copies of the Vehicle's keys you have;
- appropriate proof of purchase (if requested by us);
- the Vehicle's service history (if any);
- the Vehicle's MOT certificate (if any);
- the Vehicle's user manuals (if any); and
- any accessories there may be such as a locking wheel nut, radio fascia or remote controls.
In some instances failure to provide these items may result in a reduction to the valuation offered to you by the Dealer.
If you part exchange your existing vehicle, we will require proof that you are the only owner of it and an HPI check will be carried out to confirm ownership and history of the vehicle. By part exchanging your vehicle, you represent to us that the vehicle mileage is true and accurate and that the odometer has not been tampered with. Should the results of any checks be unsatisfactory or any representations made by yourself prove to be untrue, we reserve the right to:
a. withdraw any offer made for the vehicle with immediate effect; and/or
b. rescind any contract with immediate effect; and/or
c. where appropriate seek damages
If there is any outstanding finance on your existing vehicle, you will need to ensure that information submitted by you to us relating to your existing finance is accurate and up to date and provide us with all relevant details including the contact details of your existing finance provider. Please note the online valuation will not take into account whether there is any outstanding finance on your existing vehicle, therefore the equity from your existing vehicle payable towards your new vehicle may be different from any initial indicative valuation.
As part of your part exchange, you may be offered the option to receive cashback. Please note there are limitations on the value of the cashback we may offer you. These limitations will be communicated to by your Dealer during you appointment when your valuation is finalised. If circumstances change and/or the valuation of your vehicle changes, for any reason whatsoever, the amount of and/or your eligibility for cashback may change.
The Citroën Select Approved Used scheme ensures that you can select a vehicle with a genuine history. They are prepared to the highest standards by trained Dealer staff and their histories are independently validated by Trading Standards approved agencies.
Benefits provided by the Citroën Select Approved Used scheme:
• Citroën vehicles up to 10years/100,000miles
• History of ownership check incorporating mileage, insurance history, theft and outstanding finance
• Extensive 112 point pre-delivery inspection
• Minimum 12 months' Citroën warranty*
• 12 months UK and European Citroën Assist**
• 30 day/1,000 miles fault based exchange programme
• MOT Test Cover
*For full details of the level of cover provided please speak to your Citroën Select Approved Used Dealer
**For vehicles over 5years/50,000 at the time of purchase Citroën Assist is an optional extra provided at an additional price. Please speak to your Citroën Select Approved Used Dealer for details.
1. Subject to the following terms, any Citroën Select Approved Used Vehicle purchased from a Citroën franchise Dealership of Citroën Select Approved Used status, that develops a fault within 30-days of the delivery date, and the fault cannot be rectified may be exchanged for another Citroën Select Approved Used Vehicle (the Replacement Vehicle), at the same Dealership, provided that;
a) the fault is mechanical or a defect in materials or workmanship on the vehicle and such a fault is apparent to the Dealership (acting reasonably);
b) the Citroën Select Approved Used Vehicle is returned to the supplying Dealership within 30-days of the delivery date;
c) that the dealership is satisfied that the Customer is a private purchaser (and not a trade purchaser or otherwise);
d) the Citroën Select Approved Used Vehicle has covered no more than 1,000 miles since delivery to the Customer;
e) the Dealership is satisfied that the Citroën Select Approved Used Vehicle is in the same condition as it was at the time of delivery to the Customer, save for the presence of the fault and fair wear and tear, and for the avoidance of doubt the vehicle shall not have been involved in any accident or damaged in any way
f) the Dealership is satisfied that the Customer owns the Citroën Select Approved Used Vehicle and is fully entitled to exchange it under this agreement
a) It is of an equal or higher price to the original Citroën Select Approved Used Vehicle, and
b) It is readily available from the same Citroën Select Approved Used Dealerships stock
3. Before any exchange is effected under this agreement, the Customer shall be responsible for making all the necessary arrangements relating to terminating, taking out or otherwise dealing with the financial arrangements for the purchase of the original Citroën Select Approved Used Vehicle. Any exchange shall be subject to the Dealership being satisfied with such arrangements. In particular, if the original Citroën Select Approved Used Vehicle is subject to a Finance Agreement, a new Finance Agreement of the same type must be completed, and the relevant deposits paid by the customer.
4. Where the Customer wishes to exchange a Citroën Select Approved Used Vehicle for a Replacement Vehicle with a higher price, the exchange will not take place until the Customer has paid the Dealership the price difference.
5. The Customer will be solely responsible for any additional costs incurred in the exchange for licensing or insurance. Any such costs must be paid for in full prior to completion of the exchange.
6. This Agreement only applies to the Citroën Select Approved Used Vehicle detailed above. Only one exchange within the 30-day period will be permitted, and this Agreement shall not apply to any Replacement Vehicle.
7. This Agreement does not affect any of the Customer’s statutory rights.
The MOT Test Cover is in addition to your legal rights, and does not affect your statutory rights as a consumer. There must be a minimum of 3 months before your MOT test is due. Any exploratory dismantling charges will only be reimbursed as part of a valid claim. It is the responsibility of the vehicle owner to authorise dismantling and to pay charges if such dismantling proves that the failure is not covered by the MOT Test Cover. If any claim is fraudulent in any respect all benefits under this MOT Test Cover will be forfeited. The reimbursement for any claim under this MOT Test Cover shall not exceed the manufacturer’s list prices for parts and labour costs necessarily incurred in repair of covered components up to the maximum claim liability of £750. The Administrator shall not be liable for any statement or representation, written or verbal (by whomsoever made), which contradicts the terms and conditions in this MOT Test Cover, unless such statement or representation is supported in writing by the Company on their behalf. A VAT receipted invoice from your Citroën dealer must support all claims.
This MOT Test Cover does not cover:
The cost of the MOT test or re-test. Any parts which have not actually failed, which are replaced or reported during routine servicing and/or repair of other parts which have failed. Any component covered by any other existing warranties or insurances. Any loss to the MOT Cover Holder in excess of the maximum claim liability. Liability which attaches by virtue of an agreement but which would not have attached in the absence of the said agreement.
Any liability for death, bodily injury, or damage to other property or any consequential loss of whatsoever nature arising directly or indirectly from the claim or event giving rise to a claim under this MOT Test Cover.
Cover under this MOT Test Cover may only be granted to individuals residing, or corporate bodies registered in the United Kingdom.
How to Claim under your MOT Test Cover
Simply take your vehicle to the nearest or supplying Citroën dealer. The dealer will then take responsibility for establishing that the parts involved in the repair, deemed necessary by the “notification of refusal to issue a MOT Certificate” (VT30), are covered by this MOT Test Cover. The dealer will be responsible for obtaining prior authorisation from Citroën Extended Warranty Administration.
Important: No repair should commence until the Citroën Extended Warranty Administration Customer Services Department gives authorisation.
Citroën Extended Warranty Administration reserves the right to examine any vehicle and subject the parts being repaired to expert assessment before commencement of any repairs. It shall be clearly understood and agreed that in the event of any dispute arising as to the extent of the liability, the decision of the assessor shall be final and binding on both the Administrator and the MOT Cover Holder.
In Northern Ireland your authorised Citroën repairer will carry out a pre-test MOT Inspection, and will submit your vehicle for the MOT test on your behalf.
Note: Claims must be received by Citroën Extended Warranty Administration within 30 days of the date of completion of the repairs, otherwise they cannot be accepted. Claims received beyond this date will be subject to review in terms of the reason for delay and it will be at the Administrator’s discretion to accept such claims.
Complaints and Arbitration
How to make a complaint:
We hope that you will be pleased with the service we provide. In the unlikely event of a complaint, you should contact the Administrator on 0844 573 8191, or in writing to: The Customer Services Manager, Citroën Extended Warranty Administration, Jubilee House, 5 Mid Point Business Park, Thornbury, West Yorkshire BD3 7AG.
Your statutory rights as a consumer are not affected by the above procedures. To maintain the highest quality of service and for staff training purposes, telephone calls will be monitored and/or recorded. All calls are charged at standard network rate.
The Approved Used Vehicle Warranty covers most components for mechanical and electrical failure with the EXCEPTION of the following items:
• Ancillary drive belts
• Brake and clutch frictional material
• A Bulbs and fuses (LED lamps are covered providing at least 50% of the lighting has failed)
• Batteries
• Wheels and tyres (including balancing and alignment)
• Wiper blades
• Water ingress including damage to covered components caused by water
• Electrical software update or reprogramming unless required due to the failure of a covered part
• The gradual reduction in operating performance (wear and tear) consistent with the age and mileage of the covered vehicle
• Recharging of the air conditioning unit (unless required as part of a valid repair)
• All serviceable items
• Trim and bodywork including but not limited to- Interior trim
- Exterior trim including hinges and door check straps
- Glass (heater elements are covered)
- Seat covers and cushions
- Paintwork
CITROËN vehicles under 10 years old and with less than 100,000 miles on the odometer qualify for a CITROËN Select Approved Used Vehicle Warranty, provided that the vehicle is not:
• A commercial vehicle of more than 3,500 kg gross vehicle weight;
• A non-European import;
• Subject to any Motorhome and/or horsebox conversions;
• Used as a taxi, mini cab or driving school vehicle;
• Used for hire and reward;
• Used for delivery or as a courier;
• Used as a short term hire or daily rental;
• Driven in a competitive motoring event;
• Used for public services including police, ambulance, fire service or military service; and/or
• A vehicle with an engine size greater than 3,500cc.
Roadside assistance is included with CITROËN vehicles up to 5yrs old / 50,000 miles, as an option for an additional price on CITROËN vehicles 5- 10yrs old / 100,000 miles and non-franchise vehicles up to 10yrs old / 100,000 miles.
Cover includes:
• Home Start
• Roadside Assistance
• Recovery
• Onward Travel
• Assistance in Europe
Assistance Plus
At an additional cost, Assistance Plus can be included alongside an existing used car assistance product. This product covers the vehicle for the provision of roadside assistance or recovery in the event of a non-vehicle fault incident.
Cover includes:
• The use of incorrect, or the lack of fuel;
• Wheel changes, punctured tyres;
• Instances where keys have been locked inside the vehicle, lost or stolen; and
• Incidents involving trailers and caravans.
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